Turo Reviews
Turo has an overall rating of 3.6 based on 766 reviews. Customer feedback on Turo is mixed: Turo reviewers highlight positive aspects like wide selection of vehicles, competitive pricing, user-friendly platform and excellent customer service, which strongly appeal to travelers seeking affordable car rentals, individuals looking for unique vehicle options, and those wanting a peer-to-peer rental experience. However, Turo is often criticized for its variable vehicle quality, potential for hidden fees, inconsistent owner communication and limited insurance options.
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All Turo Reviews (766)
CarlaMalloy_65
May 21, 2026
"Airport pickup was smooth tbh"
Used Turo with airport delivery and overall it went well. The car was already waiting in the lot, and the host sent directions that were clear enough. Took me a few mins to actually find it, but it wasn’t a big deal lol. Def way easier than dealing with the rental counter. 4 stars...
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Benjamin-gebo
May 21, 2026
"I had to cancel a car…"
I had to cancel a car last minute, i was expecting it to be a whole headache. But turo made the process fairly easy. The refund details were laid out clearly enough, so I wasn’t left guessing what was going on. The only thing was, it took a little longer than I thought it would for the money to show back up. I reached out to support, though, and they explained it in a way that made sense. So yeah, not totally perfect, but overall, I was happy with how it was handled
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tania_Gagnon03
May 18, 2026
"I’ve used Turo a few times…"
I’ve used Turo a few times now and overall it’s been a good experience. The cars have been fine and the process is usually easy enough. The one thing I’d say is really pay attention to the return time, because even being a little late can lead to extra charges. I get that they have rules, but part of me wonders if they count on people cutting it close so the fees kick in. Maybe that’s just me being suspicious, but I do wish there was a little more grace built into the policy
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KathleenHobby
May 15, 2026
"The car itself was totally fine, no real…"
The car itself was totally fine, no real complaints there. But trying to change my trip times was, well, it ended up being way more annoying than I expected. The app made it seem easy at first, then suddenly there were fees and approval steps popping up. If your plans change, it really doesn’t feel that flexible, which kind of defeats the purpose for me.
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MaySolis
May 01, 2026
"Mileage Limits Made It Stressful"
Turo was fine overall, but the mileage limits threw me off. I didn’t even feel like I drove that much, and somehow I was still checking the miles constantly like I was on a budget road trip challenge. Make it make sense. The car itself was totally fine, but the stress of watching the mileage and knowing extra miles could add up fast kind of ruined the experience for me. I probably wouldn’t use it again unless the mileage rules were way more reasonable
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Christine_schnarr02
May 01, 2026
"It got here with a few small dents…"
It got here with a few small dents, which was disappointing. They’re not huge, but definitely noticeable enough that I saw them right away. I considered reaching out to customer service, but I don’t have a lot of faith that it would be handled without a hassle, so I’m probably just going to live with it
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tammy.Rader
May 01, 2026
"Roadside Help Really Came Through"
About an hour into my trip, I ended up having a tire issue and used Turo roadside assistance through the app. It did take a bit to get someone on the phone, which was frustrating at first, but I’m grateful for how things went once I got connected. They were helpful, sent a tow truck to my location, and the driver kept in touch the whole time. The host was also really easygoing about everything. It wasn’t perfect because of the wait, but in the end, it definitely saved my day
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hello_william234
April 29, 2026
"Okay car, but communication not great"
I’ve used Turo before and had it be totally fine, but this trip was not the best, honestly. The car itself was okay, nothing really wrong there, but the host was barely replying to messages and I kept having to ask the same things again. Pickup details came late, and drop off was confusing too, which made things more stressful than they needed to be. I don’t expect someone to answer instantly, but just basic communication, it would’ve helped a lot.
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hello_paula516
April 26, 2026
"Easy pickup, smooth overall"
The car was ready when he said it would be, so pickup was easy... no hassle there. There was a small delay when I returned it, but nothing major. Overall, it was fine, smooth experience.
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kelsie1974
April 26, 2026
"I paid for my trip with zero…"
I paid for my trip with zero hassle, and the receipt showed up so fast I actually did a double take. Like, is it always this smooth? Everything was simple, worked perfectly, and I was probably way too impressed for something so basic, but hey, I’ll take it.
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DavidHass_48
April 23, 2026
"Good car, but the final price felt misleading"
The car itself was totally fine, so no complaints there. But am I the only one who feels like the fees aren’t clear enough until checkout? The price looked really good at first, then once the trip fee, protection, taxes, and everything else got added, it ended up being way more than I expected. I just wish Turo showed the actual total earlier in the process. It felt a little sneaky and made booking more annoying than it needed to be.
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Robert_rackley70
April 20, 2026
"It took longer than I expected…"
It took longer than I expected, and it did feel like things weren’t exactly moving unless I checked in, but the claim was eventually sorted out okay.
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melisa_Jones71
April 20, 2026
"Freezes too much and feels overcomplicated"
The app freezes on me way too often, and trying to find basic trip details takes more taps than it should. I don’t really care about all the polished company talk about being “seamless” or whatever, if I can’t quickly pull up my trip info without the app hanging, it’s just frustrating
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JoyceSykes
April 18, 2026
"It was inconvenient to use…"
It was inconvenient to use, to be honest. I expected the experience to be a bit smoother, but it ended up taking more effort than I thought it would.
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Steve_richardson89
April 15, 2026
"Clear and Easy to Follow"
The plans were really clear and easy to understand, so there wasn’t any guessing involved. I’d definitely recommend it if you want something straightforward and simple to follow.
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shari-Jasso
April 11, 2026
"Availability was frustrating"
Turo was kind of frustrating this time. Ugh. A bunch of cars looked available in the app, but when I messaged the hosts, some never replied and others said the car wasn’t actually free. Annoying. I had to change my plans last minute and ended up paying more somewhere else. The app itself is easy to use, but the availability really needs to be more accurate
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megan.Barboza
April 09, 2026
"Dropoff was really easy"
I used turo for a weekend trip, and the dropoff was super easy. I just parked the car where we agreed, took the pictures, and I was done in a few minutes. Only reason I’m giving 4 stars is because the app was kinda slow uploading the photos.
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AshleyClinton_63
March 24, 2026
"Dispute got worked out, just took a bit"
After my trip, there was a small issue where the host charged me for something that didn’t seem totally fair to me. I ended up opening a dispute with Turo and uploaded the photos and messages I had from the booking. It wasn’t exactly fast, since I had to wait a few days and follow up once, but they did actually look into it and the charge was reduced. I’m happy with how it turned out overall, I just wish the whole process moved a little quicker.
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Heriberto.paulson
March 14, 2026
"Policies could be a bit clearer"
The car itself was totally fine and the trip went okay overall. I just kind of assumed the fees and rules would follow the usual pattern and be easy to spot upfront, but a couple things weren’t really obvious until later. turo works well enough, I just wish the policy details were a little easier to understand before booking
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Christine_briggs76
March 05, 2026
"Car was fine, but the deposit was annoying"
The car itself was totally fine and did what I needed, but the whole security Deposit situation was frustrating. They held my money longer than I expected, and every time I reached out to support, the answers felt really vague. It wasn’t the worst experience ever, but I don’t feel like using turo again anytime soon
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Turo Q&A
How easy is it to get a hold of customer service at turo?
ticklishkoala162
January 08, 2020
“It's still kind of mom and pop but it seems to be real. The chat was completely broken when I tried it but the phone picked up. However, despite the U.S. number advertising 24/7, that does not include billing questions. This is fairly typical so I would not begrudge them for it.”
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Is turo a scam or a legit company?
Samuel.Morris
January 08, 2020
“Totally Legit. I rented a car for a week. I had no problems contacting the owner and he was legit.”
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